10% discount on Process Mapping : How to Reengineer Your Business Processes, The Circle of Innovation : You Can't Shrink Your Way to Greatness, 101 Creative Problem Solving Techniques : The Handbook of New Ideas for Business, The New Organizational Wealth : Managing & Measuring Knowledge-Based Assets, Beyond the Wall of Resistance : Unconventional Strategies That Build Support for Change, Comeback : How Seven Straight-Shooting CEOs Turned Around Troubled Companies, The Reengineering Revolution : A Handbook, The New Corporate Cultures, If It Ain't Broke, Break It : And Other Unconventional Wisdom for a Changing Business World, Focus Groups: A Step-By-Step Guide, Intellectual Capital : The New Wealth of Organizations, Rewiring the Corporate Brain : Using the New Science to Rethink How We Structure and Lead Organizations, Mastering the Dynamics of Innovation, Soaring With the Phoenix : Renewing the Vision, Reviving the Spirit, and Re-Creating the Success of Your Company, Practicing Organization Development : A Guide for Consultants, The Circle of Innovation : You Can't Shrink Your Way to Greatness (Cassette) [ABRIDGED], The Power of Alignment : How Great Companies Stay Centered and Accomplish Extraordinary Things, Leading at the Edge of Chaos: How to Create the Nimble Organization, The Organization of the Future (Drucker Foundation Future Series), The 7 Levels of Change : The Guide to Innovation in the World's Largest Corporations

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Returns Policy

Our returns policy is simple.

Within 30 days of receipt of your order, you may return any of the following items for a full refund:

any book in its original condition, or any book we recommended and you didn't enjoy (regardless of the condition)
any unopened media (music CD, cassette tape, vinyl record, DVD, VHS tape, video game, or software)
and any other merchandise that's in new condition, including original packaging and accessories

Please note that we can process returns and refunds only for items purchased from Amazon.com.

You can also cancel unshipped items.

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